711pg Privacy Policy – Your Personal Data Protection

1 Introduction

711pg is committed to protecting the privacy of every player who uses our platform. This Privacy Policy clearly and transparently explains how we collect, use, store, and protect your personal information when you register, log in, and use 711pg's services.

This document applies to all users of the 711pg platform, including the official website, mobile app, and any other service channels provided by us. By using any 711pg service, you agree to the terms stated in this Privacy Policy.

We respect the trust you place in us. Your personal information will only be used for the purposes explicitly stated in this document, and nothing beyond that. We believe transparency is the foundation of a trusted relationship between a platform and its players.

2 Personal Data We Collect

711pg only collects information that is strictly necessary to provide a safe, fair, and legally compliant service. The following are the types of data we collect:

2.1 Account Registration Data

• Full name as it appears on an official identification document.
• Active mobile number for verification purposes.
• A valid and active email address.
• Date of birth for age verification (18 and above).
• Username and password chosen by the player.

2.2 Identity Verification Data (KYC)

• Copy of identity card (MyKad) or passport.
• Proof of current address such as a recent utility bill or bank statement.
• Selfie with identity document if required.

2.3 Financial Data

• Bank account number or e-wallet details for withdrawal purposes.
• Deposit and withdrawal transaction records.
• Betting history and gaming activity.

2.4 Technical Data

• IP address and general geolocation information.
• Device type, operating system, and browser version.
• Session logs for login and logout activity.
• Platform usage and navigation data.

3 How We Use Your Data

All information collected by 711pg is used solely for legitimate, specified purposes. We do not use player data for any purpose unrelated to the provision of our services.

• Account Management: Creating, verifying, and managing player accounts, including secure login processes.
• Transaction Processing: Processing deposits, withdrawals, and all other financial transactions accurately and securely.
• Legal Compliance: Fulfilling KYC obligations, anti-money laundering (AML) requirements, and reporting obligations to relevant authorities.
• Platform Security: Detecting and preventing fraud, multi-account usage, bonus abuse, and any suspicious activity.
• Customer Support: Providing assistance and resolving complaints or inquiries submitted by players.
• Service Improvement: Analyzing aggregated and anonymized usage patterns to improve platform quality and user experience.
• Marketing Communications: Sending promotional information, exclusive offers, and platform updates — only to players who have given explicit consent.

4 Data Sharing with Third Parties

711pg does not sell, rent, or disclose players' personal information to third parties except in the limited circumstances set out below. In all cases, data is shared only to the extent necessary for the stated purpose.

4.1 Trusted Service Providers

We share data with carefully selected third-party service providers to support platform operations, including payment processors, identity verification providers, and data analytics companies. All third parties are bound by strict confidentiality agreements and may only use data for purposes specified by 711pg.

4.2 Legal Requirements

711pg will disclose player information to the relevant authorities when required to do so by law, court order, or regulatory directive. In such cases, we will notify the affected player where permitted by law.

4.3 Fraud Prevention

In efforts to combat fraud and money laundering, 711pg may share necessary information with fraud prevention organisations and relevant financial authorities in Malaysia.

5 Data Security and Protection

Player data security is an absolute priority for 711pg. We continuously invest in the latest security infrastructure to ensure your information is always protected from unauthorized access, data breaches, and all forms of cyber threats.

• Data Encryption: All stored and transmitted data is protected with 256-bit SSL encryption and the latest TLS 1.3 protocol.
• Access Control: A multi-tiered access management system ensures that only authorised personnel can view player data, and every access is automatically logged.
• Continuous Monitoring: The 711pg cybersecurity team monitors our systems 24 hours a day, 7 days a week to detect any suspicious activity.
• Penetration Testing: Security audits and penetration testing are conducted periodically by independent auditors to identify and address any vulnerabilities.
• Secure Backup: Player data is automatically backed up to a separate secure location to ensure service continuity.

While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of any data security breach affecting player information, 711pg will notify affected players in a timely manner and take immediate action to contain the damage.

6 Cookies and Tracking Technologies

711pg uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how players use our platform.

6.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how players use the platform to help us improve functionality and site speed.
• Functional Cookies: Storing player preferences such as language, time zone, and display settings for a more personalized experience.
• Analytics Cookies: Helps us understand aggregated, anonymized usage patterns for continuous improvement purposes.

6.2 Cookie Management

You may manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the 711pg platform.

7 Player Rights Regarding Personal Data

As a 711pg player, you have certain rights regarding the personal information we hold about you. We fully respect these rights and will promptly process any related requests.

To exercise any of the above rights, please contact the 711pg support team via live chat. We will process your request within 30 business days. In complex cases, this period may be extended up to 60 days with advance notice to you.

8 Data Retention Period

711pg retains players' personal data for as long as the account is active and for the period required after account closure to fulfil relevant legal and business obligations.

• Active Account Data: Retained for as long as your account is active and in use.
• Financial Transaction Data: Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's financial legal requirements.
• KYC Documents: Retained for 5 years after account closure, or longer if required by the authorities.
• Support Communication Logs: Retained for 2 years for reference and dispute resolution purposes.
• Technical Data & Logs: Retained for 12 months for security and analysis purposes.

When data is no longer required, 711pg will securely delete or anonymise it using data deletion procedures that comply with industry standards.

9 Children's Privacy

The 711pg platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from anyone under the age of 18.

If we discover or are presented with evidence that we have inadvertently collected data from someone under the age of 18, we will take immediate action to delete all such data and close the account without any refund.

10 Amendments to Privacy Policy

711pg reserves the right to update or amend this Privacy Policy from time to time in line with changes to laws, technology, or our business practices. Any amendments will be published on this page with a clearly stated update date.

For amendments considered significant or that materially change how we handle your data, 711pg will notify players via email or in-app notification at least 14 days before the amendment takes effect.

Continued use of the 711pg platform after any amendments take effect will be considered acceptance of the updated Privacy Policy. If you do not agree with the amendments, you should discontinue use of the platform and contact us to close your account.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 711pg handles your personal data, our team is ready to assist through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of the platform.
• Support Email: [email protected] (reply within 1–2 business days).
• FAQ Section: Answers to frequently asked questions about privacy can be found on the FAQ us.

We are committed to addressing every privacy inquiry seriously and within a reasonable timeframe. Player satisfaction and trust are at the core of everything we do at 711pg.